ChulaHoopsUSA LLC – Return & Refund Policy
Thank you for shopping with ChulaHoopsUSA. We take great pride in our products, but if you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
You have 30 days from the date of receipt to request a return or report an issue with your order.
2. Defective or Damaged Items
We stand behind the quality of our gear. If your product arrives defective or experiences an issue due to a manufacturing defect within the 30-day window:
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Contact Support: Reach out to us at [Insert Support Email] with your order number.
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Provide Proof: Include a brief description along with a clear photo or video of the defect.
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Resolution: Once the defect is verified, we will provide a prepaid shipping label and issue a replacement or a full refund at no additional cost to you.
3. General Returns (Non-Defective)
If you wish to return an item for other reasons (e.g., changed your mind, size preference):
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The item must be unused, un-assembled, and in the same condition that you received it.
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It must be returned in its original packaging.
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Return Shipping: You will be responsible for paying your own shipping costs for returning the item. Original shipping costs are non-refundable.
4. How to Initiate a Return
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Email Us: Send a return request to [Insert Support Email] with your order details.
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Pack Safely: Securely package the item to prevent any damage during transit.
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Ship: Send the package to the return address provided by our customer service team.
5. Refunds & Processing
Once we receive and inspect your returned item, we will send you an email notifying you that we have received it. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Would you like to add any specific guidelines regarding return shipping responsibilities for standard exchanges, or perhaps include a restocking fee for non-defective returns?